Who do I contact about my order?

For all questions regarding orders, please contact support@theoriesofthethirdkind.com.

When will my order ship?

Orders are typically shipped between 5-7 business days. After your order leaves our distribution center, we won’t have any additional information beyond what you see when you track your package(s). If you have delivery-related questions during shipment or want more specific tracking information, please contact the carrier directly:

FedEx

UPS

USPS

My order arrived and it is the wrong size and/or item. What do I do?

If you have received an incorrect item or size, please contact support@theoriesofthethirdkind.com.

An alien stole my package, what do I do?

For the fastest service, please contact the carrier directly. Sometimes carrier tracking information updates prematurely, and your package could be delivered within 24 hours. If it’s still before your estimated delivery date, please hold tight, your package is on the way. If it’s after your estimated delivery date, please contact the carrier for more information.

Why was only part of my order delivered?

If you order multiple items, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.

When is your next merch restock?

Check the banner at the top of the Shop page for a countdown timer, or follow our socials to stay updated!